Refund Policy

This policy is applicable for online consultation only wherein payment has been made through the payment gateway on the site. It does not apply to in-person clinic consultations.

The term "patient" refers to any user consulting online with Dr. Siddhartha Kumar Biswas on the site. Online consultation requires patients to fill out a form containing specific information pertaining to a consultation. Payment is made after the form is filled out and the query of the patient is submitted. There is no refund for the consultation fees once payment is made.

Follow-up queries for paid consultation

Dr. Biswas will review each patient consultation and respond within 24-48 hours. After the response is provided by Dr. Biswas, any follow-up questions from the patients can be asked at no extra charge for up to 10 days from the date of the response.